Privacy Policy

Hope Haven Health Care Services Ltd
Last updated: 31.01.2026

Hope Haven Health Care Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a safe, transparent, and responsible way. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.

This policy applies to the website https://hopehavenhealth.co.uk.

1. Who We Are

Hope Haven Health Care Services Ltd is a specialist provider of supported accommodation and person-centred care for vulnerable adults and older people.

Email: hello@hopehavenhealth.co.uk

If you have any questions about this policy or how we handle your data, please contact us using the email above.

2. Information We Collect

Information You Provide Voluntarily

We collect personal information that you choose to provide when you:

  • Submit an enquiry or contact form
  • Make a referral enquiry
  • Leave a comment on blog content
  • Contact us by email

This information may include:

  • Your name
  • Email address
  • Telephone number
  • Any details you choose to include in your message or comment

You provide this information voluntarily, and it is only used for the purpose it was submitted.

Information Collected Automatically

When you visit our website, we automatically collect limited technical information, including:

  • IP address (anonymised where possible)
  • Browser type and device information
  • Pages visited and time spent on the website
  • Referring website or search terms

This information does not directly identify you and is used to help us understand how our website is used.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to enquiries, referrals, or requests for information
  • To reply to blog comments where appropriate
  • To manage communication with individuals who contact us
  • To improve our website, content, and services
  • To monitor website performance and marketing effectiveness
  • To meet legal, regulatory, and safeguarding obligations

We do not use enquiry or contact form information for unsolicited marketing.

4. Google Analytics

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised information such as:

  • Pages visited and navigation paths
  • Time spent on pages
  • General location (city or region level)
  • Device and browser type

This helps us improve website usability, content, and overall user experience.

Google Analytics cookies are only placed after you have given consent via our cookie banner. Data collected by Google Analytics may be transferred outside the UK, but appropriate safeguards are in place in line with UK GDPR requirements.

5. Blog Comments

If you choose to leave a comment on our blog:

  • We collect the information you provide in the comment form
  • This may include your name, email address, and comment content

This information is used only to:

  • Display and manage blog comments
  • Respond where appropriate
  • Prevent spam and misuse of the website

All blog comments are moderated, and we reserve the right to remove comments that are inappropriate or irrelevant.

6. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve user experience.

How We Use Cookies

We use cookies for the following purposes:

  • Strictly necessary cookies – required for the website to function properly
  • Analytics cookies – help us understand how visitors use our website
  • Functional cookies – remember preferences and settings

Non-essential cookies are only used after you provide consent via our cookie banner. You can manage or withdraw your cookie preferences at any time.

7. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Legitimate interests – responding to enquiries and managing communications
  • Consent – where you have given clear permission (e.g. cookies)
  • Legal obligations – where processing is required by law or regulation

8. Sharing Your Information

We do not sell, rent, or trade personal data.

We may share information only with:

  • Trusted service providers (such as website hosting or analytics providers)
  • Regulatory or legal bodies where required by law

All third parties are required to handle personal data securely and in compliance with UK data protection laws.

9. Data Retention

We retain personal information only for as long as necessary:

  • Enquiry and contact data is kept only for the period required to respond and manage follow-up
  • Analytics data is retained in line with Google’s retention settings
  • Blog comments remain published unless removal is requested or moderation requires deletion

10. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

11. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion or restriction of your data
  • Object to processing in certain circumstances
  • Withdraw consent at any time

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised “Last updated” date.

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